Responsible Gambling

Responsible Gambling at Casino JetX

At Casino JetX, we take our duty to provide a safe and positive gaming experience very seriously. While the vast majority of our players bet recreationally, we recognize that gambling can become problematic for some. That's why we emphasize responsible gambling across all our operations.

Protection of Minors and Vulnerable Groups

Minors do not have access to our site. We thoroughly verify age during sign up and deny access to anyone under 18. Gambling among youth can have very serious consequences and we take this responsibility extremely seriously. We also take steps to protect other vulnerable groups by allowing players to easily self-exclude and set deposit limits.

Deposit Limits and Loss Limits

Players have full control to set daily, weekly or monthly limits on the amounts deposited into their account. Our software rigorously enforces these limits set by players themselves. Players can also set loss limits for a specific time period. Once a loss limit is reached, they will be prevented from gambling until the next period.

Time-Outs and Self-Exclusions

We provide flexible options to take a temporary break from gambling or self-exclude for longer periods (ranging from 1 week to 5 years). Players can initiate a time-out or self-exclusion quickly and easily through their account dashboard. During self-exclusion periods, players cannot access their account or gamble on our site for the duration chosen. This allows players to take control over problematic gambling habits.

Activity Statements and Transaction Histories

Players have access to detailed activity statements showing their play duration, bets placed, outcomes, wins and losses over any time period they specify. Complete transaction histories are also available to track deposits, withdrawals and account balance changes. These tools allow players to monitor their spending and make informed decisions.

Support and Referrals

Our well-trained support team is always available to provide advice, check in on players, and direct players to additional resources if necessary. We partner with reputable problem gambling organizations that run multilingual helplines. Players can access help 24/7 through live chat, phone or email. Getting support early is key to overcoming gambling addiction before it becomes unmanageable.

Our goal is for gambling to remain a pleasurable form of entertainment for players. We believe that our responsible gambling features, player education, and support system work hand-in-hand to promote healthy play and give players the assistance they may need.